Resource Center/Article • 01/31/2019
UPS Execs Refer to 2019 as a “Pivot Point” During Q4 Earnings Call
Positive outlook for 2019: UPS saw strong 4Q18 with increased volume, revenues, and margins due to improved service and pricing strategies.
“Several factors led to our service and performance success. We coordinated closely with customers for improved forecasting, expanded air and ground capacity with higher levels of automation, refined staffing and training plans, introduced new technology to align incoming volume with available capacity and, finally, we implemented pricing actions to better control shipment characteristics.”COO James Barber, UPS
“We do see 2019 as a pivot point. If you go through the numbers, you’ll see that operating profit is growing, which means that we are creating leverage and it really is the start of something that we talked about would happen as we had our investments come in line, transformation as well as improving operations throughout the country.”